Date of the last update: 15 December 2022

1. Introduction

Eigenmethod LLC ("Eigenmethod") has created this Privacy Policy which explains what personal data we process, how we process it, and for what purpose. This Privacy Policy applies to applications developed by Eigenmethod and published through Microsoft App Source and Microsoft Azure Marketplace, other Microsoft Office shops, or in any other way and to visits to our website

2. Types of data collected

2.1 Personal data

When you use our applications, we may ask you to provide us with certain personal information that may be used to contact or identify you. Personal information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Address, country, postcode, city
- Cookies and usage data

2.2 Usage data

When you access our applications or our website through your devices, we may also collect information such as the type of device you use, the unique identifier of your device, the IP address of your device, the operating system of your device, the type of Internet browser you use, identifiers and other diagnostic data.

2.3 Cookie Data Tracking

We use cookies and similar technologies to track activity when you use our application or visit our website. Cookies are small data files that can include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device to improve and analyze our website. You can tell your browser to refuse all cookies or specify when a cookie is sent. However, if you do not accept cookies, you will not be able to use some parts of our website.

2.4 Other Data

Customer Data is any digital data that a customer may provide to Eigenmethod when using Eigenmethod applications. We may use Customer Data to troubleshoot applications, and to prevent, detect and correct problems affecting the application. Administrator Data is information about administrators (including account contacts and subscription administrators) provided at the time of registration, application demos, application purchase, or when receiving Services. Such information may include your name, address, telephone number, and email address, whether obtained at initial purchase or later in the course of the Services.If you use our applications, demo applications published through Microsoft App Source, Microsoft Azure Marketplace, and other Microsoft Office Stores, information collected in such cases by Microsoft is subject to Microsoft's Privacy Policy.

3. Use of data

Eigenmethod may use the data collected for the following purposes:
3.1. to provide and maintain our applications;
3.2. to notify you of changes to our applications and services;
3.3. to provide the necessary support to customers;
3.4. to monitor the use of our applications;
3.5. to detect, prevent and rectify technical problems;
3.6. to perform our obligations and enforce our rights arising from any contracts entered into between you and us;
3.7. to provide you with notices of your account and/or subscription, including expiry and renewal notices, email instructions, etc;
3.8. to provide you with news, special offers, and general information about other products, services, and events that we offer which are similar to those you have already purchased or enquired about unless you choose not to receive such information;
3.9. for any other purpose with your consent.

4. Data storage

We will only retain your Personal Data for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data under applicable law), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal review purposes. Usage Data will generally be retained for a shorter period unless this data is used to enhance the security or functionality of our applications or we are legally required to retain this data for longer periods.

5. Transmission of Data

Your information, including Personal Information, may be transferred to and stored on computers located outside your country or other public jurisdiction where data protection laws may differ from those in your jurisdiction. Your acceptance of this Privacy Policy constitutes your consent to such data transfer. Eigenmethod will take all steps reasonably necessary to ensure that your data is treated securely and by this Privacy Policy, and no transfer of your personal data will be made to an organization or country unless appropriate controls, including the security of your data and other personal information, have been implemented.

6. Disclosure of data at the request of public authorities

In certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to official requests by government authorities.

7. Data securityThe security of your data is important to us, but remember that no method of transmission

over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Your data protection rights

We endeavor to take reasonable steps to allow you to correct, amend, delete or restrict the use of your Personal Data. If you would like to know what Personal Data we hold about you, and if you would like to have it deleted from our systems, please email us at
Under certain circumstances you have the following data protection rights:
- The right to access, update or delete the information we hold about you;
- Right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete;
- The right to object. You have the right to object to us processing your Personal Data;
- Right to restriction. You have the right to request that we restrict the processing of your Personal Information;
- The right to data portability. You have the right to receive a copy of your Personal Data in a structured, machine-readable, and widely used format, but any anonymous data collected on the system will not be transferred to protect the anonymity of users;
- The right to withdraw consent. You also have the right to withdraw your consent at any time when we rely on your consent to process your Personal Information;

9. Your data protection rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and the European Economic Area (EEA), you have certain data protection rights under the GDPR. We aim to take reasonable steps to allow you to correct, amend, delete or restrict the use of your Personal Data. If you would like to know what Personal Data we hold about you and if you would like to have it removed from our systems, email us at

10. Changes to this Privacy Policy

We reserve the right to update our Privacy Policy from time to time. We encourage you to periodically review this Privacy Policy for changes. Changes to this Privacy Policy will be effective when posted on this page.

11. Applicable law

This privacy statement and any dispute arising out of this privacy statement with the end user shall be governed by and construed by the laws of Ukraine.

12. Contact us

If you have any questions about this Privacy Policy, please contact us by email: