With the adoption of the SAP system, companies demand quality testing and support.

It is essential to ensure reliable operation without interruption and downtime on a 24/7 basis and a guarantee of quick recovery in case of force majeure.

Furthermore, the quality of services must be aligned with standards and certified by the SAP Partner Centre of Expertise (PCoE).

Eigenmetod provides reliable support and maintenance of your business automation system. Top advisers help 24/7 to solve customers' problems faster and with guaranteed results. 

The professional team has successfully provided support services for SAP BI, SAP ERP, SAP HCM solutions, including basic support (SAP Basis).

Support services include:

●    Compliance with the SLA (Service Level Agreement) required by the customer
●    Providing a single point of entry for queries
●    Elimination of functional errors
●    Functional improvements (e.g. new reporting forms, business process changes)
●    Support of business users
●    Basic support for SAP solutions
●    Optimization of SAP systems performance
●    Migration of the SAP system landscape to new software versions
●    Adapting SAP solutions to new legislative requirements
●    Generation of knowledge base on requests and reporting on them